RECALL / SUPPORT

Keep your recordsmoving forward.

From a listening session to a daily review.
If something isn't working, let's work through it.

RECORD. REFLECT. RECALL.Tap the icon to send out an echo
DESIGNED AROUND YOUR EVERYDAYListen / Record / Reflect
A LITTLE HELP.
A LOT LESS FRICTION.

Less confusion.
More peace of mind.

Models, purchases, backups, and privacy.
The things you need to know, somewhere easy to find.

Need a little help?

SUPPORT / 01—05
01Reporting an issue

Include your app version, device model, operating system version, the affected screen, the steps you took, and the message shown. Hide private information before attaching screenshots. Do not send passwords, API keys, full recordings, or unnecessary health data.

02Recording & models

Obtain any necessary consent from participants before you start listening. Phone calls and system interruptions affect recording, so check the current session status. On-device models may require resource downloads before use. Cloud transcription and text analysis have separate settings, and third-party services may charge fees.

03Purchases & restoration

In-app membership purchases are processed by Apple. Refer to the price, duration, and terms shown in the app and on Apple's purchase confirmation screen. Use Restore Purchases in the app; manage or cancel subscriptions through your Apple account's subscription settings. Do not send payment card details to the support email address.

04Records, backups & deletion

Manage records, Recently Deleted, backups, and sync in the app. You are responsible for keeping your backup files and sync folders safe. If you forget an encryption password, recovery may not be possible. Before uninstalling, make sure you have a usable backup of the records you need.

05Privacy questions

For questions about data processing, permissions, deletion, or feedback content, contact the support email address above and read the Privacy Policy. AI-generated content may be incorrect. Health and psychological observations are for recording and reflection only, not diagnosis or treatment.

THE REAL RECALL

The Recall you know.
Part of your everyday.

Listen, record, and reflect,
at your own pace.

App interface preview · May vary by version
Recall iPhone interface showing the date cards, daily review, and Start Listening
TALK TO US

We're here.

Include your app version, device model, and a description of the issue.
Hide private information in screenshots. Do not send passwords, API keys, or full recordings.

recallwatch.support@gmail.com
Send an email ↗Or leave a comment on Xiaohongshu ↗

Do not post private conversations, health data, or identity information in public comments.

Changing the website language only changes the website's text. It does not mean the app supports the same speech recognition languages. Check app settings for the languages supported by speech and text models.