Need a little help?
SUPPORT / 01—0501Reporting an issue
Include your app version, device model, operating system version, the affected screen, the steps you took, and the message shown. Hide private information before attaching screenshots. Do not send passwords, API keys, full recordings, or unnecessary health data.
02Recording & models
Obtain any necessary consent from participants before you start listening. Phone calls and system interruptions affect recording, so check the current session status. On-device models may require resource downloads before use. Cloud transcription and text analysis have separate settings, and third-party services may charge fees.
03Purchases & restoration
In-app membership purchases are processed by Apple. Refer to the price, duration, and terms shown in the app and on Apple's purchase confirmation screen. Use Restore Purchases in the app; manage or cancel subscriptions through your Apple account's subscription settings. Do not send payment card details to the support email address.
04Records, backups & deletion
Manage records, Recently Deleted, backups, and sync in the app. You are responsible for keeping your backup files and sync folders safe. If you forget an encryption password, recovery may not be possible. Before uninstalling, make sure you have a usable backup of the records you need.
05Privacy questions
For questions about data processing, permissions, deletion, or feedback content, contact the support email address above and read the Privacy Policy. AI-generated content may be incorrect. Health and psychological observations are for recording and reflection only, not diagnosis or treatment.
The Recall you know.
Part of your everyday.
Listen, record, and reflect,
at your own pace.
